A poster on another thread stated that despite being a GR customer, he was being charged .25cts a minute for calls when he had purchased the $100 = 1,000 minutes deal, he stated that he had been a GR customer for over three years and had purchased the $100/1,000 minute deal each and every year before expiration. He also stated that he was credited with 1,000 plus 65 bonus minutes when he applied a $100 Tmobile To Go card. He suggested that all Tmobile customers check the per minute charge.
I checked, and I'm being charged .15cts per minute and I also have purchased $100/1,000 minutes for each and every year. The GR deal clearly states 10 cts per minute. not 15cts or 25cts.
Every purchase of 1,000 minutes at $100 has clearly shown up on my phone account, therefore $100 = .10 cts per minute.
HOWEVER, I check with a one minute call and I'm not charged .10cts but .15cts per minute (cash balance).
Now, Iam going nutz. Has anyone else checked the cost per call, or do we just accept that when we get 1,000 minutes for $100 card plus some bonus minutes, that we are paying 10cts????
Appreciate any input, it seems that the cash balance has nothing to do with minutes...but...HUH?

Replied to a few PM, but I'd like anyone's input.
TIA

I think GR=Gold Rewards.

charlesarina,
When you first got the phone, they give you something like $30 (and 50 minutes).
That would change the cents/minute value if you did not run that amount down before
adding $100. Also have you been receiving text messages?
I sometimes get spam text messages.
You can check your account, send yourself a text message, and check account to
see how it was charged. I think it only adjusts the $ amount, not the minutes, not sure.
By the way, I keep them honest by recording the $ amount in my account on the phone.
This is how I do it:
add a new phone number
the name of the new phone number is: Z48.64
I put the Z so it is at the bottom of my list.
The number corresponds to the $ amount in my account
Then occasionally, I check my account using tzones and compare with my Z48.64 value.
When my tzones value has changed, and I understand why, then I change the name of Z46.64
to maybe Z48.59 or whatever the new $ amount is.
I developed this process after I discovered that they had charged me incorrectly for several
ringtones. Maybe something like that has happened to you?

Thanks, all great points. I guess $100 = 1,000 (+bonus 105) minutes...is, well NOT 15cts/min.
Screwy to say the least!

What is your current $ and minute balance?

charlesarina,
I think I need to take advice from you.
When I go to the tmobile togo web site:
http://www.t-mobile.com/shop/plans/Cell-Phone-Plans.aspx?catgrou...

They sell the $100 card with 1000 minutes
$25 card with 150 minutes (130 minutes + 15% for GR)
You say: $100 card 1065 minutes ??
$25 card 156 minutes ??

Here is how to calculate the new cents/minute when you add a refill card.
Lets say your current $ amount is $50, and minutes are 333 (15cents/min)
And you add a $25 card with 150 minutes.
Your new $ amount is $75, and your new minutes are 483 (16cents/min)
If you now make a one minute call it deducts 16 cents.
It does NOT deduct the $25/150 minutes first.
I wish tmobile had explained this at their web site.

Where are you getting your refill cards?
I need to get my yearly refill card.
gordon

gordon, swear...I got 156 mins w/$25 today and 1,065 with a $100 refill last march. This account is four years old and was orig purchased via HSN, There may have been a special deal (HSN) that still works...BUT WHO THE HELL can figure this out?
Still free ring tones, T-zones, incoming text and free outgoing text via the website-to-phone page.
I have a headache!

Edit: I lied, it is 5cts to receive text...didn't know that they changed that service.

Nomoney: 1,143/$171.51 = 15cts/min...how does that help?

Gordon, Thanks, I think that is a possibility and we'll see if they can do a scan.
Although the minutes appear correct and since I'm using the minutes (That cost +- 10cts) do I really care about the cash balance or their insane methodology???
I don't know? As I get older, it seems anything purposely complicated is some sort of scam.

One other thing, Mrs Charles pointed out that 2-3 years ago her cash balance was over $300 when she had purchased (To date) only $200 and had used 100's minutes. Odd, you order minutes, check your minute balance for accuracy and move on, then it gets screwed up!
Thanks gordon.