With the number of Dell deals that appear on FW, and the seemingly endless stream of the same questions throughout those threads, I thought a FAQ for Dell deals would be helpful. Please reply to this thread for additions and suggestions or to tell me that I am wasting my time 
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Dell Deal FAQ
Where is the rebate form? How do I submit my rebate?
Dell Home Rebate Center
Dell Small Business Rebate Center
Dell EPP Rebate Center
How many rebates can I get from Dell?
Dell allows 5 rebates per household per offer. EPP rebates may be a limit of 2 as the form states limit 2 per employee.
I ordered 5 systems with rebates. Does this mean I have to submit 5 rebates?
Per Dell's rebate website (link above): Only one form is required to redeem all rebates listed on your system packing slip. If you purchased a Electronics & Accessories item that appears on a separate packing slip, please submit separately.
I am ordering from Small Business and it says I need a Company Name to submit my rebate. What if I don't have a Company Name to put on it?
If you do not have a Company/Business name to submit for your rebate, do NOT just make one up. The check will be written out to whatever is put in the Company Name field. Just use your first and last name if you do not have a company or business name to use.
How do I check my Dell rebate status?
Dell Rebate Status
I used a coupon, will I still get the rebate?
Dell consistently honors rebate submissions provided the packing slip lists the rebate. Before placing your order, verify that the rebate is listed in the order details. It is usually near the bottom of the list.
Can someone please PM me a coupon!?!
NO! Please do not beg for coupons in deal threads. All it does is annoy people, clutter threads, and cause more work for the mods. All coupon begging is to take place in the One Time Coupon Use Thread
What happened to the Coupons For Sale forum? Where can I buy coupons if I can't find any in 'One Time Use Coupons'?
FW discontinued the FS/FT (For Sale/For Trade) Forum. Coupons for sale can generally be found on eBay if they are available.
Why doesn't Dell send me coupons? Where can I sign up for Dell coupons?
You can sign up for Dell Home email here
You can sign up for Dell Small Business email here
Whenever I add a coupon to my order, it gives me the coupon discount, but it takes away another discount...WTF?!?
Dell is notorious for sending out coupons that often make the price of items more EXPENSIVE if you use the coupon. Most coupons will not stack with current offers, although this certainly isn't always the case. So if Dell is offering 20% off of all systems, and you have a 15% off coupon, most likely the coupon cannot be stacked, so using the coupon actually gives you less of a discount.
What is a concession coupon? How do I get one?
Dell frequently gives out concession coupons for customer satisfaction purposes. These are typically $30 off of $30.01 purchase, $50 off of $50.01 purchase, $100 off of $100.01 purchase and so on. They usually offer them to customers who want to return an item or genuinely had a problem.
How do I use a concession coupon?
Concession coupon is one time used coupon and has an expiration date of 6 months after it was issued. If you have the concession coupon issued from Home & Home Office, you can only use it on Home & Home Office Deal. Concession coupon CANNOT be Stacked or Combined with other $xx off $xxx, Big buck, E&A or any $ off coupon that is on the Additional Discounts and Coupons. It can be stacked and combined with % (percentage off) coupon.
Note: if you order something under the concession coupon value, even you see $0.00 and able to checkout, DO NOT SUBMIT THE ORDER. It will redeemed the coupon but your order comfirmation will show in FULL PRICE WITHOUT ANY DISCOUNT.
I am only a few dollars/cents short of getting my coupon to work. Are there any fillers on Dell?
Home - $9.00
SB - $10.00
How to do a Return?
The easiest way is using the online chat, get the RMA#, ask for a prepaid label or have them pick it up for you, as long you return within their return policy date and mention 100% customer satisfaction policy.
How to use the online chat?
The link is here, the link might open 24/7, but there is not always someone there to take your question. As long under your customer number there is one order through Home & Home Office, even you get the error saying your customer number or order number doesn't belong to Home, you can simply enter the phone number (any #) without enter your customer number or order number. If you need to copy information during the chat session: highlight the text, press "CTRL+C" and paste it to a document.
I did not receive an Order Acknowledgment/Confirmation
Dell usually sends out an order acknowledgment email shortly after an order is placed. This is followed by an order confirmation email. The confirmation has the order number and additional information. I have had instances where I have not received an acknowledgment and other times I have not received the confirmation. The time it takes to receive these emails can vary as well, although typically the acknowledgment is received within 30 minutes of placing the order, and the confirmation is usually 1/2 hour to 2 hours after that.
Do I have to pay tax? or I never used to pay tax and now I do, what's up?
Dell Business charges tax on all orders unless you submit a tax exempt certificate. Details and how to submit tax-exemption can be found here
Dell Home charges tax in these states
Why are they asking if I am a reseller? What happens if I say I am?
If you resell without declaring you're a reseller, you risk being blacklisted by Dell.
If you declare you're a reseller, you are bound by different terms of sale. For more info on becoming a reseller, call 1-800-284-3355.
How do I transfer the warranty or ownership of a Dell system?
Dell allows transfer of ownership on systems if there is a new owner. Any remaining warranty will transfer to the new owner.
Dell Home System Transfer
Dell Small Business Warranty Transfer
Dell EPP Warranty Transfer
What about FatCash?
FatCash is available for Dell purchases through both the Home and Small Business divisions. Dimension and Inspiron purchases through the Small Business Division are not eligible for FatCash.
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Hope this helps some of you and keeps some of the threads a little more focused on the deals. Please reply to this thread if you have anything to add or modify. Maybe this can be a sticky or there can be a new tab for FAQs, especially for deals. Or maybe this will be completely ignored like all of the other FAQs that people work so hard to put together  |
